On 04-21-2008, I went to the Starbucks in Granary Square located in the Heart of Valencia California.  I went for my normal cup of joe and this is the only place that I can get a chocolate croissant for my Paris.  So I went in as usual and saw a lady that was behind the counter with a huge amount of flash on her base ball cap.

I have seen her before but had never been formally introduced.  The lady in front of me asked for a danish or some type.  I observed this lady, later to be identified as "Cat", take the tongs and go into the cabinet.  She felt the pastry with the tongs, the lady in front of me was looking elsewhere, then she told the lady that the pastry was a bit stiff and she was going to go into the back to see if there were any freshier…  I was still thinking we were all on camera because that was amazing customer service.

So amazing was this to me, that I guess I must have spoken out loud about how great that was.  The lady from behind the counter, "Cat", told me that if she would not eat it herself, she will not serve it.  Whew…

Customer service and a great cup of coffee.  I was impressed and that is how I demand that the people on The 911 Team show their customer service and represent Paris911 and REMAX of Santa Clarita.  Very good Job CAT - You have earned some huge points with The 911 Team.  Great JOB - CONNOR with HONOR

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